1. Returns
If for any reason you are not completely satisfied with your purchase, we accept returns within 14 days of receipt of the product. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.
2. Return Process
To initiate a return, please contact our customer service by email or telephone. Be sure to include your order number and a detailed description of the reason for the return. Our team will review your request and provide you with the necessary return instructions.
3. Refunds
Once we have received and inspected your return, we will send you an email to let you know that we have received your item. We will also notify you if your refund is approved or rejected. If your request is approved, the refund will be processed and a credit will automatically be applied to your original credit card or other payment method used during the purchase, within 30 days.
4. Non-returnable items
Some items are not eligible for a return or refund, including opened or used products.
5. Return costs
Return costs are the responsibility of the customer, except in the event of a defective product or an error on our part.
6. Defective or Damaged Products
If you receive a defective or damaged product, please contact our customer service by email or telephone within 14 days of receipt of the product. We will provide you with instructions for returning or replacing the product.
We reserve the right to update or modify this return and refund policy at any time without notice. Changes will be effective immediately upon posting on our site.
If you have any questions regarding our returns and refunds policy, please contact our customer service.
Thank you for choosing ALIEN STORE.