FAQs

Foire Aux Questions (FAQ) – Alien Store

Général

🔹 Où se situe Alien Store ?
Alien Store est situé à Tarascon-sur-Ariège. Vous pouvez nous rendre visite directement en boutique pour découvrir nos produits et services.

🔹 Quels sont vos horaires d’ouverture ?
Nos horaires peuvent varier, alors n’hésitez pas à consulter notre page Google ou nos réseaux sociaux pour les mises à jour en temps réel.

🔹 Acceptez-vous les paiements par carte bancaire ?
Oui, nous acceptons les paiements par carte bancaire, espèces et autres solutions de paiement adaptées à votre confort.

🔹 Avez-vous une boutique en ligne ?
Oui, retrouvez nos produits sur alien-store.net et commandez directement en ligne !

Tatouage & Piercing

🔹 Comment prendre rendez-vous pour un tatouage ou un piercing ?
Vous pouvez nous contacter directement en boutique, via nos réseaux sociaux ou par téléphone pour fixer un rendez-vous avec l’un de nos artistes.

🔹 Vos tatouages sont-ils réalisés sur rendez-vous ou acceptez-vous les walk-ins ?
Nous privilégions les rendez-vous, mais selon la disponibilité de nos tatoueurs, nous pouvons accepter les walk-ins (tatouages sans rendez-vous). Passez en boutique pour vérifier nos disponibilités !

🔹 Quel est l’âge minimum pour un tatouage ou un piercing ?

  • Tatouage : 18 ans minimum (ou 16 ans avec autorisation parentale et présence d’un responsable légal).
  • Piercing : Dès 16 ans avec autorisation parentale. Certains piercings (cartilage, septum, langue…) nécessitent un âge minimum spécifique.

🔹 Proposez-vous des soins pour l’entretien des tatouages et piercings ?
Oui, nous proposons une gamme de soins adaptés pour assurer une bonne cicatrisation et un entretien optimal de vos tatouages et piercings.

CBD & Vaping

🔹 Quels types de produits au CBD proposez-vous ?
Nous proposons une sélection de fleurs, résines, huiles, e-liquides et autres produits dérivés du CBD de haute qualité.

🔹 Le CBD est-il légal en France ?
Oui, tous nos produits respectent la législation française en vigueur et contiennent un taux de THC inférieur au seuil légal.

🔹 Proposez-vous du matériel pour le vapotage ?
Oui, nous avons une gamme d’e-liquides, cigarettes électroniques et accessoires pour les amateurs de vape.

🔹 Puis-je acheter du CBD en ligne ?
Oui, nos produits CBD sont disponibles sur notre boutique en ligne avec livraison rapide.

Livraison & Retours

🔹 Livrez-vous partout en France ?
Oui, nous expédions nos produits dans toute la France via des partenaires de livraison fiables.

🔹 Quels sont les délais de livraison ?
Les délais varient en fonction du transporteur choisi, mais nous faisons au mieux pour que vous receviez votre commande rapidement.

Help Center Leo Clothes

How much is shipping?

Standard Shipping: We charge items are $5.99 for the first item + $1.99 for additional items shipped domestic and $6.99 for the first item + $1.99 per each additional product to the rest of the world.

Can I expedite my order?

We currently do not offer expedited shipping because all of our products are custom made-to-order after each purchase. We are looking into ways to expand our shipping options for you.

Can I deliver to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Orders shipped to APO addresses are done so via DHL or UPS, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive. Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.

Will I be charged VAT taxes?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies. Items fulfilled from the UK and EU are charged a 20% VAT rate.

Do you alert us once our order ships?

Yes! An email will be sent to you with the tracking information once it ships out to you!

Where do I get tracking info?

An email with tracking details will be sent to you the moment your product is shipped out!

Have not received my order yet, now what?

First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by DHL or scanned delivered by mistake. Then call or email us regarding the whereabouts of your order!

Ordering

What payment methods do you accept?

We accept Paypal, Debit and all major Credit Cards

What is your ordering process?

Ordering process is simply 4 quick steps: 1. Select your favorite items and add them to cart
2. Enter your billing and shipping information
3. Select shipping method
4. Checkout

What should I do if I made a mistake on my order?

Immediately contact us by phone or email and our team will gladly resolve all of your concerns! Email: support@leoclothes.com

How do I apply a coupon code?

Enter your coupon code inside you shopping cart! Coupon code section lies between your listed items and checkout! You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply coupon before adding payment)

How do I change my order?

Email us regarding all changes to an order!

Can I cancel my order?

We can only process cancellations for items that have not gone into production. Please email us at support@leoclothes.com with your order details we will cancel your order and provide a full refund. We cannot cancel orders once the printing process has begun.

What’s the status of my order?

Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information. The most recent information on your order is always available via the receipt link provided in our email correspondence. If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there. Replacements, Exchanges, and Returns

What is your return policy?

Please see our Return Policy. My shirt doesn’t fit. What can I do? You may exchange apparel items, unworn, unused, and unwashed, for a different size within 10 days of the delivery date. We can only accept apparel exchanges for a different size, in the same style and color that was originally ordered. Customers are responsible for return and exchange shipping rates. We do not exchange posters, hats, cell phone cases, or other non apparel products. Only one exchange is allowed for each item ordered. I’m unsatisfied with my product. What can I do? We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at support@leoclothes.com with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please email us at support@leoclothes.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

What if my order is defective, wrong size, or incorrect product?

Send us an email with attaching photo(s) and we will send out a replacement within 72 business hours!

What should I do in case of late or missing refunds?


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@leoclothes.com. Who will be responsible for shipping fee if I exchange or return an order. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.